Refund Policy
Last updated: December 21, 2025
At ZHOELALA USA, we want you to love your sandals! If something isn’t quite right, we’re happy to help within the guidelines below.
Return Eligibility
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Returns are accepted within 14 days of delivery.
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Items must be NEW, unused, unworn, and in their original condition and packaging.
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We reserve the right to refuse returns that show signs of wear, damage, or use.
Refunds
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Approved returns will be refunded to the original payment method.
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A $12.95 return processing fee will be deducted from all refunds.
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Refunds are processed after the returned item is received and inspected.
Exchanges
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We’re happy to offer exchanges for eligible items.
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A $8.95 exchange shipping & processing fee applies to all exchanges.
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Exchange items must meet the same NEW, unused, unworn condition requirements.
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Exchanges are subject to product availability.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Worn or used items
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Items returned without original packaging
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Final sale or clearance items (if marked as such)
Damaged or Incorrect Items
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If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
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Include your order number and clear photos of the item and packaging so we can assist you promptly.
How to Start a Return or Exchange
To request a return or exchange:
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Email us at hello@zhoelala.us
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Include your order number and reason for return or exchange
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Wait for return instructions before sending any items back
Unauthorized returns may not be accepted.
Processing Time
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Please allow 7–10 business days after we receive your return for inspection and processing.
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Refund timelines may vary depending on your payment provider.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact:
We’re always happy to help!