Shipping Policy

THANK YOU FOR SHOPPING WITH ZHOELALA USA!

Last updated: December 21, 2025

We’re excited to get your colorful sandals to you. Please review our Shipping Policy below to understand how orders are processed and delivered.

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is received.
During peak seasons, promotions, or product launches, processing times may be slightly extended.
Once your order has shipped, you will receive a confirmation email with tracking information.

We currently ship within the United States only.
At this time, we do not offer international shipping. We may expand shipping destinations in the future—stay tuned!

Shipping Methods & Delivery Times

Orders are shipped via trusted carriers such as USPS, UPS, or FedEx.
Estimated delivery times vary depending on your location and the shipping method selected at checkout, but generally range from 3–7 business days after shipment.
Delivery times are estimates and not guaranteed.

Shipping Costs

We offer FREE STANDARD SHIPPING on all orders within the United States.
Any special shipping promotions or upgrades (if offered) will be clearly noted at checkout.
Shipping fees for optional upgrades (if selected) are non-refundable once an order has shipped.

Tracking Your Order

Delays & Service Interruptions

Zhoelala USA is not responsible for shipping delays caused by carriers, weather conditions, holidays, or other circumstances beyond our control.
If your package is delayed, we recommend checking the tracking information first or contacting the carrier directly.

Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout.
Zhoelala USA is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Damaged Packages

Once an order has been handed over to the carrier, Zhoelala USA is not liable for lost, stolen, or damaged packages.
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product so we can assist you.

Order Changes & Cancellations

Orders can only be modified or canceled before they are shipped.
Once an order has been processed or shipped, changes or cancellations are no longer possible.

If you have any questions about shipping or your order, please contact us at:

We’re always happy to help!