Terms & Conditions
Legal Disclaimer
Last updated: December 21, 2025
Welcome to Zhoelala USA (“Zhoelala,” “we,” “our,” or “us”). By accessing or using our website (www.zhoelala.us), you agree to comply with and be bound by these Terms & Conditions (“T&C”). Please read them carefully. If you do not agree with any part of these T&C, please do not use our website or purchase our products.
General Information
Zhoelala sells trendy and comfortable jelly sandals through our online store. These T&C apply to all visitors, users, and customers of our website.
We reserve the right to update or modify these T&C at any time without prior notice. Continued use of our website constitutes acceptance of any changes.
Eligibility
You must be at least 18 years old or have the consent of a parent/guardian to use our website and make purchases. By placing an order, you confirm that you meet these eligibility requirements.
Orders & Payment
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All orders are subject to availability and acceptance by Zhoelala.
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Prices and product availability are subject to change without notice.
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Payment must be completed at the time of order. We accept major credit/debit cards, PayPal, and any other payment methods offered on our website.
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By submitting your payment information, you authorize us to charge the specified amount for your order.
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You are responsible for providing accurate billing and shipping information.
Shipping & Delivery
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We ship within the United States via trusted carriers.
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Estimated delivery times will be provided at checkout; delays may occur due to factors beyond our control.
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Risk of loss or damage to products passes to the customer upon delivery by the carrier.
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Customers are responsible for any customs, duties, or import taxes applicable to their orders (if purchasing from outside the U.S., where applicable).
Returns, Refunds & Exchanges
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Returns or exchanges are accepted within [insert number, e.g., 30] days of delivery for unused, unworn, and original-condition products.
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Shipping costs for returns/exchanges are the responsibility of the customer unless the product is defective or we shipped the wrong item.
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Refunds will be processed to the original payment method after the returned item is received and inspected.
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Sale or clearance items may be non-refundable, as indicated at purchase.
Account Registration
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Customers may create accounts for easier checkout and order tracking.
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You are responsible for maintaining the confidentiality of your account credentials.
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Any activity under your account is your responsibility.
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We reserve the right to suspend or terminate accounts for violations of these T&C or misuse of the website.
Intellectual Property
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All content on this website, including images, text, logos, graphics, and designs, is the property of Zhoelala or its licensors and is protected by U.S. and international copyright laws.
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You may not reproduce, distribute, or use any content without explicit written permission from Zhoelala.
Limitation of Liability
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To the maximum extent permitted by law, Zhoelala shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or purchase of products.
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While we make every effort to ensure the accuracy of product information, we do not guarantee that the website is error-free or uninterrupted.
Governing Law
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These T&C are governed by the laws of the State of [Insert State, e.g., California], without regard to its conflict of laws principles.
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Any disputes arising under these T&C shall be resolved in the courts located in Grand Rapids, Michigan
Privacy
Our Privacy Policy governs how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.
Changes to Terms
We may update these T&C from time to time. The “Last Updated” date at the top reflects the most recent changes. Please check periodically for updates.
Contact Us
For any questions about these T&C, orders, or our products, please contact:
Zhoelala USA
💌 hello@zhoelala.us